Terms & Conditions

1. Operating entity and contact

Labelloop is operated by WhiteNode Holding GmbH, Volmerswerther Str. 32, 40221 Düsseldorf, Germany.

General legal and service contact: info@labelloop.app.

2. Scope of the service

Labelloop provides a shared digital workspace for commercial collaboration in the fashion wholesale network. The service may include onboarding, organization connection, brand discovery, appointments, inbox and support messaging, chat messages and file attachments, orders, reorders, preorders, deliveries, invoices, credit notes, claims, requests, payments, placeholder organizations, invitations, and operational administration.

Specific features may vary by role, subscription, activation status, or market rollout.

3. Eligibility and account access

You must provide accurate registration and organization information and keep your account information up to date.

You must keep your login credentials confidential and report any unauthorized access you become aware of without undue delay. Your responsibility for breaches of duty and actions taken through your account is governed by applicable law. The use of your credentials by third parties does not by itself impose liability without fault.

• Accounts are personal and may not be shared.
• Organization access must only be requested, created, or connected if you are authorized to do so.
• Labelloop may request additional verification where account ownership, organization authority, or security concerns arise.

4. Acceptable use

You may use the platform only in compliance with applicable law, these terms, and legitimate business purposes connected to your commercial activity.

• Do not upload unlawful, infringing, misleading, malicious, or confidential third-party content without a valid right to do so.
• Do not interfere with the security, availability, or integrity of the service.
• Do not attempt to access data, workspaces, organizations, or files that are not assigned to you.

5. Organization responsibility, permissions, and counterparties

If you administer an organization, you are responsible for assigning the correct members, roles, and internal access rights within your workspace.

Business records, files, and messages shared with connected counterparties may become visible to those counterparties and their authorized users where this is necessary for the relevant workflow, such as appointments, requests, claims, deliveries, invoices, or commercial coordination.

Organizations may create placeholder customers or placeholder showrooms to manage business records before the real counterparty joins Labelloop. If a real organization later replaces a placeholder organization, related business records may be reassigned or merged into the real organization for the relevant brand or showroom relationship.

• Brands, retailers, showrooms, agencies, and admins must ensure that only authorized persons are added to the platform.
• You remain responsible for verifying whether information you share through the platform is commercially appropriate, contractually permitted, and accurate.
• You must remove or update outdated members and permissions without undue delay when responsibilities change.

6. Customer data and uploaded content

You retain responsibility for the lawfulness, accuracy, and business use of the data and files you upload or submit through Labelloop.

Uploaded content may include documents, images, screenshots, chat attachments, invoice files, claim files, brand assets, and other business materials.

You grant Labelloop the rights necessary to host, process, transmit, secure, index, translate where enabled, and display that content solely for operating, supporting, and improving the contracted service. This does not grant permission to train AI models on your content. Processing by external AI providers is limited to the approved and enabled features described in the Privacy Policy.

7. Imports, AI-assisted suggestions, and translations

Labelloop may provide import assistance, document parsing, matching suggestions, translations, and other automated or AI-assisted functions where enabled by configuration.

For manual uploads and imports marked for review, an authorized user must check and confirm suggested data before business records are created. An organization may authorize automatic mailbox imports from approved senders; these create records only when the configured validation and confidence checks are met.

You are responsible for authorizing import settings and checking whether suggested or automatically imported information is complete, accurate, commercially appropriate, and legally permitted before relying on it to approve, send, book, or pay a record. Automatically imported records remain subject to review and correction by authorized users. Translations and other AI outputs must also be checked before you rely on them in a business process.

• Do not upload documents for analysis unless you are authorized to share them through Labelloop.
• Do not rely on automated suggestions as legal, tax, accounting, customs, payment, or professional advice.
• Where an import or translation appears incomplete, ambiguous, or wrong, it must remain in review or be corrected manually before use.

8. Intellectual property and platform materials

The platform, its software, interface design, documentation, and service materials remain the intellectual property of Labelloop or its licensors unless expressly stated otherwise.

Except as permitted by mandatory law, you may not copy, decompile, reverse engineer, resell, or create derivative commercial services from the platform without prior written permission.

9. Availability, changes, and support

Labelloop may update, improve, restructure, or temporarily restrict parts of the platform where necessary for security, maintenance, legal compliance, or product development. Changes and temporary restrictions must be reasonable, taking users' legitimate interests into account. This paragraph does not permit a unilateral reduction of essential services agreed under the contract. Statutory rights in the event of service failures remain unaffected.

We aim for commercially reasonable availability, but uninterrupted or error-free access cannot be guaranteed.

10. Payments, subscriptions, and financial records

Labelloop provides free access and paid features depending on the organization, feature, and selected plan. Creating an account, accepting these terms, or acknowledging the Privacy Policy does not by itself create a paid subscription. A paid subscription requires a separate, express selection by a person authorized for the organization, on the commercial terms presented or expressly agreed at that time. Invoice conditions and payment provider requirements also apply where the corresponding payment service is used.

New third-party payment processing uses Stripe: Stripe Connect for retailer invoice payments to brands and a separate Stripe Billing account for Labelloop software subscriptions. Mollie is retained only for limited reconciliation and record handling of payment or subscription artifacts created before the Stripe-only transition; no new Mollie setup or checkout is offered.

Brands may connect their own payment provider account to receive invoice payments from retailers. Users are responsible for ensuring that their payment provider account, payment settings, invoice data, billing contact details, tax information, payment references, and related payout information are accurate and legally permitted for their organization.

Labelloop may display operational payment, invoice, credit, transaction, subscription, and bookkeeping information, but the platform does not replace statutory accounting, tax filing, payment-service, or record-keeping obligations of the participating organizations.

11. Third-party services and integrations

Labelloop may integrate third-party services for authentication, email delivery, payments, hosting, database infrastructure, file handling, import processing, AI-assisted analysis, translation, and similar platform functions.

Where you use or activate an integration, the technical availability and processing conditions of the relevant provider may also affect that feature. You must not provide third-party credentials, API keys, payment accounts, or mailbox access unless you are authorized to do so for your organization.

12. Suspension and termination

Labelloop may suspend or restrict access where there are concrete indications of abuse, a serious breach of duty, or a specific legal or security risk, or where required to comply with a binding legal obligation. The measure must be limited to the necessary scope and duration, taking the legitimate interests of the affected users and organizations into account. It must be lifted when its grounds no longer apply.

You may stop using the platform at any time. Simply ceasing to use it does not automatically terminate a separately concluded subscription. Agreed and statutory termination rights, both parties' right to terminate for good cause, and statutory retention obligations remain unaffected.

13. Liability

The limitation below does not apply in cases of intentional misconduct, gross negligence or fraud, to death, bodily injury or harm to health caused by fault, or where mandatory law requires more extensive liability.

In other cases of slight negligence, liability is limited to foreseeable damage typical for this type of agreement.

14. Governing law and venue

To the extent legally permitted, these terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

If both parties are merchants, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction shall be the registered seat of the Labelloop operating entity unless mandatory law requires otherwise.

15. B2B Shop transactions, content notices, and changes to these terms

Contracts for goods and other services between participating organizations are concluded by those organizations. Whether and when a contract is formed, and which terms apply, depend on their declarations and agreements and applicable law. Unless individually agreed otherwise, Labelloop provides the technical platform only and is not the seller, buyer, commercial agent, tax adviser, accounting provider, carrier, or payment service provider for those transactions. Individual agreements take precedence over these terms.

The participating organizations remain responsible for their products, authority to contract, prices, taxes, product information, availability, delivery, returns, warranties, regulatory duties, and the commercial terms agreed between them. Labelloop does not independently verify every business record or counterparty statement.

Suspected illegal content or use can be reported electronically to info@labelloop.app. A useful notice should identify the exact content or location, explain the legal concern, include the reporting person's contact details unless legally protected, and confirm a good-faith belief in the accuracy of the notice. Where applicable law requires it, Labelloop will communicate reasons for a restriction and available internal or external redress options.

Labelloop may propose changes to these terms and will explain them in advance. Changes to existing contracts require your express agreement; silence or continued use does not constitute acceptance. This paragraph does not grant a unilateral right to change fees, essential services, or contract terms concerning duration. Directly applicable changes in law and the priority of individual agreements remain unaffected. The version and last-updated date identify the terms that apply to an acceptance record.