Terms & Conditions

1. Operating entity and contact

Labelloop is operated by WhiteNode Holding GmbH, Volmerswerther Str. 32, 40221 Düsseldorf, Germany.

General legal and service contact: info@labelloop.app.

2. Scope of the service

Labelloop provides a shared digital workspace for commercial collaboration in the fashion wholesale network. The service may include onboarding, organization connection, brand discovery, appointments, inbox and support messaging, chat messages and file attachments, orders, reorders, preorders, deliveries, invoices, credit notes, claims, requests, payments, placeholder organizations, invitations, and operational administration.

Specific features may vary by role, subscription, activation status, or market rollout.

3. Eligibility and account access

You must provide accurate registration and organization information and keep your account information up to date.

You are responsible for keeping your login credentials confidential and for all actions taken through your account unless you have reported unauthorized access without undue delay.

• Accounts are personal and may not be shared.
• Organization access must only be requested, created, or connected if you are authorized to do so.
• Labelloop may request additional verification where account ownership, organization authority, or security concerns arise.

4. Acceptable use

You may use the platform only in compliance with applicable law, these terms, and legitimate business purposes connected to your commercial activity.

• Do not upload unlawful, infringing, misleading, malicious, or confidential third-party content without a valid right to do so.
• Do not interfere with the security, availability, or integrity of the service.
• Do not attempt to access data, workspaces, organizations, or files that are not assigned to you.

5. Organization responsibility, permissions, and counterparties

If you administer an organization, you are responsible for assigning the correct members, roles, and internal access rights within your workspace.

Business records, files, and messages shared with connected counterparties may become visible to those counterparties and their authorized users where this is necessary for the relevant workflow, such as appointments, requests, claims, deliveries, invoices, or commercial coordination.

Organizations may create placeholder customers or placeholder showrooms to manage business records before the real counterparty joins Labelloop. If a real organization later replaces a placeholder organization, related business records may be reassigned or merged into the real organization for the relevant brand or showroom relationship.

• Brands, retailers, showrooms, agencies, and admins must ensure that only authorized persons are added to the platform.
• You remain responsible for verifying whether information you share through the platform is commercially appropriate, contractually permitted, and accurate.
• You must remove or update outdated members and permissions without undue delay when responsibilities change.

6. Customer data and uploaded content

You retain responsibility for the lawfulness, accuracy, and business use of the data and files you upload or submit through Labelloop.

Uploaded content may include documents, images, screenshots, chat attachments, invoice files, claim files, brand assets, and other business materials.

You grant Labelloop the rights necessary to host, process, transmit, secure, index, translate where enabled, and display that content solely for operating, supporting, and improving the contracted service.

7. Imports, AI-assisted suggestions, and translations

Labelloop may provide import assistance, document parsing, matching suggestions, translations, and other automated or AI-assisted functions where enabled by configuration.

These functions are decision-support tools only. Parsed fields, matched organizations, invoice data, order data, claim data, delivery-note data, translations, and similar outputs must be reviewed and confirmed by an authorized user before they are treated as business records.

You are responsible for checking whether imported or suggested information is complete, accurate, commercially appropriate, and legally permitted before creating, approving, sending, booking, or paying any record based on it.

• Do not upload documents for analysis unless you are authorized to share them through Labelloop.
• Do not rely on automated suggestions as legal, tax, accounting, customs, payment, or professional advice.
• Where an import or translation appears incomplete, ambiguous, or wrong, it must remain in review or be corrected manually before use.

8. Intellectual property and platform materials

The platform, its software, interface design, documentation, and service materials remain the intellectual property of Labelloop or its licensors unless expressly stated otherwise.

Except as permitted by mandatory law, you may not copy, decompile, reverse engineer, resell, or create derivative commercial services from the platform without prior written permission.

9. Availability, changes, and support

Labelloop may update, improve, restructure, or temporarily restrict parts of the platform where necessary for security, maintenance, legal compliance, or product development.

We aim for commercially reasonable availability, but uninterrupted or error-free access cannot be guaranteed.

10. Payments, subscriptions, and financial records

Where paid plans, invoices, subscription billing, or payment services are activated, the applicable commercial terms, invoice conditions, and payment provider requirements also apply.

Third-party payment processing may be handled through integrated providers such as Mollie where relevant.

Brands may connect their own payment provider account to receive invoice payments from retailers. Users are responsible for ensuring that their payment provider account, payment settings, invoice data, billing contact details, tax information, payment references, and related payout information are accurate and legally permitted for their organization.

Labelloop may display operational payment, invoice, credit, transaction, subscription, and bookkeeping information, but the platform does not replace statutory accounting, tax filing, payment-service, or record-keeping obligations of the participating organizations.

11. Third-party services and integrations

Labelloop may integrate third-party services for authentication, email delivery, payments, hosting, database infrastructure, file handling, import processing, AI-assisted analysis, translation, and similar platform functions.

Where you use or activate an integration, the technical availability and processing conditions of the relevant provider may also affect that feature. You must not provide third-party credentials, API keys, payment accounts, or mailbox access unless you are authorized to do so for your organization.

12. Suspension and termination

Labelloop may suspend or restrict access where necessary to investigate abuse, enforce these terms, address legal or security risks, or comply with binding legal obligations.

You may stop using the platform at any time, subject to any separately agreed commercial commitments and statutory retention obligations.

13. Liability

Labelloop is liable in accordance with mandatory law. In cases of slight negligence, liability is limited to foreseeable damage typical for this type of agreement, except where mandatory law provides otherwise.

Nothing in these terms excludes liability for intent, gross negligence, fraud, injury to life, body, or health, or any liability that cannot legally be limited.

14. Governing law and venue

To the extent legally permitted, these terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

If both parties are merchants, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction shall be the registered seat of the Labelloop operating entity unless mandatory law requires otherwise.